Volk Privacy Policy 2026: How We Handle Your Data

When you register, we ask for your name, date of birth, email address, country of residence and a password. During verification we may request identity documents, proof of address and evidence of how a payment method belongs to you. As you play, we log deposits, withdrawals, bonus activity, game history and support conversations. Our systems also gather technical data such as your IP address, device type, browser and approximate location. If you contact our team through live chat, Telegram, email or a callback request, we keep the content of those exchanges so we can resolve your query properly.

We use your details to open and run your account, process payments, deliver the welcome package and VIP Club benefits you qualify for, and answer your questions. We also rely on them to confirm you are an adult, to check that each account belongs to a real and unique person, and to meet our legal duties around anti-money-laundering and fraud prevention. With your agreement, we may send promotional messages about offers and tournaments. Technical data helps us keep the platform stable, secure and easy to use across all eight of our supported languages.

We process data only where a lawful basis applies. Most of what we do is necessary to perform our agreement with you, such as running your account and handling transactions. Some processing is required by law, including identity checks and record keeping under our Curaçao eGaming licence and related financial-crime rules. Other activity rests on our legitimate interests, for example protecting the platform from abuse. Marketing communications depend on your consent, which you can withdraw whenever you wish without affecting your ability to play.

We never sell your personal information. We do share it where needed with payment processors handling Visa, Mastercard, bank transfer and cryptocurrency transactions, with identity-verification and fraud-screening partners, and with game studios only to the extent required to deliver play. Hosting, analytics and customer-support tools may also process data on our behalf under contract. We may disclose information to regulators, courts or law enforcement when the law obliges us to. Every provider we use is expected to protect your data to a standard consistent with this policy.

We hold personal data for as long as your account is open and for a further period afterwards so we can meet legal, tax and regulatory obligations. Verification documents and transaction records are generally retained for the minimum time that anti-money-laundering rules require. Support messages are kept only as long as they are useful for resolving disputes or improving service. When data is no longer needed, we delete it or anonymise it so it cannot be traced back to you.

Depending on where you live, you may have the right to see the data we hold about you, correct inaccuracies, request deletion, limit or object to certain processing, and receive a portable copy of information you provided. You can also withdraw marketing consent at any time using the unsubscribe option in our messages or through your account settings. We will respond to genuine requests within a reasonable period. Some records must be retained by law, and where that applies we will explain why we cannot erase them immediately.

We use technical and organisational safeguards designed to keep your data safe, including encrypted connections, restricted staff access and monitoring for suspicious activity. Email confirmation and mandatory account verification add further protection against unauthorised use of your profile. No online service can promise absolute security, so we also encourage you to choose a strong, unique password, avoid sharing your login details and tell us straight away if you suspect anything unusual on your account.

We use cookies and comparable technologies to keep you signed in, remember preferences, measure how the site performs and, where you allow it, support relevant marketing. You can manage non-essential cookies through your browser settings or the preference options we provide. Blocking certain cookies may limit some features. For a full breakdown of the categories we use and how to change your choices, please read our separate cookie policy.

Gambling should stay enjoyable and within your means. We may use account activity to spot signs of harmful play and to apply any limits, cooling-off periods or self-exclusion you request. Please play only with money you can afford to lose, never chase losses, and seek independent support if gambling stops feeling like entertainment. You must be of legal age in your country to use our services.

Questions or requests about your personal data should be sent to our Data Protection contact, reachable through our support team, who will route your message to the right specialist. We may update this policy as our services, technology or legal duties evolve. When changes are significant, we will highlight them on the site or notify you directly. The version published here always shows the current position for 2026, so we suggest checking back from time to time.